Customers filed an FIR against the dealership after it failed to deliver bikes or even refund the price
India Kawasaki Motors (IKM) has finally come out in the open and issued an official statement declaring the termination of the SNK Palm Beach dealership. This move comes after a lot of angry customers complained about the dealership failing to deliver bikes as promised even after being paid in full. The dealership has been in the talk of the town for a while when customers shared their complaints using social media.
The Japanese motorcycle manufacturer recently issued a public notice that said, “It has come to our knowledge that SNK Palm Beach has grossly failed to serve its customers, and has also failed to deliver to the customers the Kawasaki motorcycles booked by them. Further, SNK Palm Beach has committed material breaches of the terms and conditions of the dealership. Hence, we have terminated the dealership of SNK Palm Beach for Kawasaki motorcycles.”
The termination of the dealership is the first step out of what could be a long and tricky situation for Kawasaki. To retain the trust of its customers, Kawasaki will have to intervene into the situation and help its customers find a way out. Kawasaki appointed SNK Palm Beach as its official dealership last year. Through this dealership, all motorcycles from the quarter litre Kwacker right up to the gargantuan ZX-14R were sold.
Meanwhile, Kawasaki’s official statement also stated, “The general public is advised not to deal with SNK Palm Beach in relation to Kawasaki motorcycles. Any person dealing with SNK Palm Beach for this purpose shall do so at their own risk. The public is further informed that SNK Palm Beach is an independent party and is not an agent of India Kawasaki Motors. India Kawasaki Motors is not responsible for, or liable in any manner for, the acts, omissions, transactions, assurances, promises, representations and/or defaults of SNK Palm Beach.”
Kawasaki is in the process of appointing a new dealer in Mumbai / Navi Mumbai. While this can be a time consuming process, in the interim IKM will have to work out a way to the service motorcycles for its existing customers. Currently there is no official confirmation from Kawasaki as to how they intend to tackle the situation, however, we shall update this story as and when we get more information.